Refund policy

Last Updated: 11 August 2026

At BELIVE Nutrition, we strive to provide authentic and quality health and nutrition products. Due to the nature of supplements and consumable products, please read this Return, Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Before Shipment

Orders can be cancelled before they are shipped.

To cancel an order, please contact us as soon as possible through email or phone. Once the cancellation is approved, a full refund will be initiated to the original payment method, subject to payment processing timelines.

After Shipment

Orders cannot be cancelled once they have been shipped.

If the order has already been dispatched, you may contact our support team regarding any eligible issue with the delivered product as described below.

2. Returns Policy

Due to the nature of health supplements and consumable products, we generally do not accept returns once a product has been delivered, except in the following situations:

  • Wrong product delivered

  • Damaged product received

  • Product missing from the order

Any such issue must be reported within 24 hours of delivery.

For processing a return, replacement or refund request, customers must provide:

  • Order ID/order number

  • Clear photographs of the product

  • Clear photographs of the outer packaging

  • Unboxing video, where available and reasonably required for verification

  • A description of the issue

BELIVE Nutrition reserves the right to verify the claim before approving a refund or replacement.

3. Non-Returnable & Non-Refundable Items

The following products are non-returnable and non-refundable:

  • Opened or used supplements

  • Products with broken, damaged or tampered seals

  • Products damaged due to misuse, improper storage or negligence after delivery

  • Products purchased during clearance or special sale, unless the product was delivered damaged or incorrect

  • Products where the customer simply changes their mind after delivery

For safety and hygiene reasons, opened or used consumable supplements cannot be accepted for return.

4. Refund Process

Once a refund request has been reviewed and approved, the refund will generally be processed to the original payment method used for the order.

The refund processing time may take 5–7 business days after approval.

Actual crediting time may vary depending on the customer's bank, card issuer, UPI provider or payment gateway. Any delay caused by the bank or payment gateway is beyond our control.

5. Replacement Policy

In case of a verified damaged, defective or incorrect product, BELIVE Nutrition may provide:

  • A replacement product; or

  • A refund

Replacement requests must be raised within 24 hours of delivery.

The final resolution will depend on the nature of the issue and verification of the claim.

6. Shipping Charges

Shipping charges are generally non-refundable.

However, if a wrong or damaged product is delivered due to an error attributable to BELIVE Nutrition, the applicable shipping/replacement cost will be borne by us, subject to verification.

7. Failed or Duplicate Payments

If your payment has been deducted but the order has not been successfully confirmed, please contact our support team with the transaction details.

Where the payment has been received but the order has not been confirmed, the amount will be refunded after verification.

For duplicate payments, the excess amount will be refunded after verification.

The refund may take approximately 5–7 business days, depending on the payment gateway and bank.

8. Refunds Due to Product Unavailability

If an order is accepted but we are subsequently unable to fulfil it due to stock or other operational reasons, BELIVE Nutrition may cancel the affected order and initiate a refund for the amount paid for the cancelled item/order.

9. How to Contact Us

For cancellation, return, refund or replacement requests, please contact:

BELIVE Nutrition
Website: https://belivenutrition.com/
Phone: 7288830003
Email: iarishpathak7@gmail.com

Please mention your Order ID in your communication so that we can process your request efficiently.